Contact Center Cloud Migration Services

Ensure Seamless Cloud Migration with OneCG

Migrating your contact center to the cloud offers numerous benefits, including scalability, cost optimization, and enhanced functionality. However, the migration process is complex and requires meticulous planning and execution to ensure success. CloudCX's OneCG solution provides comprehensive tools and expert support to streamline your migration, from initial planning through to post-deployment, ensuring a smooth and efficient transition.

Highlights

1-Click Deployment: Deploy multiple Genesys Applications using a simple drag-and-drop interface.

1-Click Upgrades: Upgrade Genesys Applications in a single click by selecting the desired application version.

Complete Visibility: Track configuration changes with a detailed audit trail and easily roll back changes with a single click.

100% Automation: Fully automate deployment and configuration changes, promoting updates seamlessly across platforms.

Use Cases and Features

Complete Visibility

Maintain full visibility over your contact center configurations. OneCG provides an audit trail that tracks all changes and offers a rollback feature to revert to previous states effortlessly, ensuring control and compliance.

Fully Automated Processes

Automate the deployment of applications and configuration changes. OneCG enables you to make changes in one platform and seamlessly promote them to the next, ensuring consistency and reducing manual errors.

Comprehensive Migration

Automatically migrate your existing platform to the cloud or on-premises. OneCG ensures a smooth transition with minimal disruption, handling the complexities of migration with ease.

Promote/Changes Report

Utilize OneCG’s reporting and management dashboard for an overview of promote progress. The dashboard provides easy-to-use reporting tools that help manage and track the status of configuration promotions.

Benefits

Reduced Risk:

Comprehensive planning, automated deployment, and rollback capabilities reduce the risk of costly mistakes and downtime.

Enhanced Performance:

Automate complex processes and ensure your contact center operates at peak performance with minimal manual intervention.

Scalability:

Seamlessly scale your operations to meet increasing demands without compromising performance.

Cost Optimization:

Efficient deployment and automated processes reduce operational costs and save significant time and effort.

Improved Customer Experience:

Ensure a smooth and uninterrupted customer journey during and after migration.

Why Choose CloudCX?

Migrating your contact center to the cloud unlocks scalability, cost efficiency, and advanced functionality. However, navigating the complexities of this transition demands specialized expertise. Our cloud migration service is designed to simplify this journey. With end-to-end support and comprehensive tools, we manage every phase - from meticulous planning to smooth post-deployment, ensuring your transition is seamless.