Change confidence
Explore how to improve control, visibility and accountability around configuration changes and releases.
CloudCX at Genesys Xperience 2026
Build resilience before the next outage.
Join CloudCX in Las Vegas for practical conversations about governing change, validating customer journeys, monitoring performance and preparing your Genesys Cloud environment for recovery.
Visit Booth 11
Bring us your toughest CX resilience challenge.
Meet the people behind CloudCX and discuss the operational risks affecting your Genesys Cloud environment. We’ll focus on your priorities and practical next steps—not give you a generic product pitch.
Journey assurance
Discuss ways to validate critical voice and digital journeys before and after each release.
Recovery readiness
Review whether your backup and disaster-recovery approach can restore customer experience—not just the platform.
CloudCX breakout session
The Next Cloud Outage Is Coming. Are You Ready?
Sonal Garg and George Smith will share a practical framework for identifying resilience gaps and building a more controlled, tested and recoverable contact centre.
- Why platform recovery does not automatically mean CX recovery
- How configuration drift and untested change create hidden risk
- What teams can do now to strengthen disaster-recovery readiness
Date2 September 2026
Time1:30p.m.
LocationFleurie, Lower Level, Wynn Hotel
SpeakersSonal Garg and George Smith
Meet Team CloudCX
Connect before Xperience.
Get to know the CloudCX team attending Las Vegas, or reserve time for a focused conversation during the event.
Sonal Garg
Founder & CEO
Speak with Sonal about operational resilience, disaster recovery and the strategy behind CXGuard.
Meet Sonal on LinkedInGeorge Smith
Head of Global Sales
Speak with George about your Genesys Cloud priorities and how CloudCX can support your organisation.
Meet George on LinkedInThomas Sarnes
Chief Sales Officer
Speak with Thomas about Genesys delivery, platform engineering and strengthening operational control.
Meet Thomas on LinkedInReserve time with the CloudCX team.
Choose a convenient time to meet us during Genesys Xperience.
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Ready to take the first step towards unlocking opportunities, realizing goals, and embracing innovation? We're here and eager to connect.
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contact@cloudcx.ai
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