Meet the people shaping CloudCX, bringing together expertise across contact-centre technology, engineering, service delivery, commercial strategy and customer partnerships.
Leadership team
Our leadership team combines technical depth with practical operating experience, helping organisations introduce change and innovation while maintaining the control, assurance and resilience critical customer experiences require.
Founder & CEO
Sonal founded CloudCX to help organisations introduce change and innovation without losing confidence in the customer experience. He brings more than 20 years of contact-centre technology experience and has worked with major brands such as Vodafone, O2 and Virgin. He leads the company’s strategy across governance, testing, monitoring and operational resilience.
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Global Head of Sales
George has spent around 25 years working across customer experience and contact-centre technology in senior technical, commercial and partnership roles. He has worked with global brands and systems integrators, with a particular focus on how CX platforms are changed, tested, monitored and kept running when things go wrong. Today, he helps organisations adopt AI and cloud technologies at pace without compromising governance, resilience or testing.
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Technical Lead
Thomas brings extensive experience in the strategic development and scaling of large contact-centre organisations. He has led complex transformation programmes, including the migration of more than 13,000 agents to Genesys Cloud CX and the integration of thousands of service units following acquisitions. He specialises in turning complex technology into clear, measurable commercial outcomes.
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Chief Operating Officer
Andrea brings more than 25 years of IT and service-delivery experience, including seven years managing the contact-centre platform for a major UK life insurer. She leads CloudCX operations with a focus on dependable delivery, strong customer partnerships and turning complex technical requirements into measurable operational outcomes.
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Business Development Manager
Pankhuri combines a background in business management and marketing with experience across telecommunications organisations including Smartfren, MyRepublic and Reliance Jio. She supports CloudCX’s growth by connecting customer priorities with the right platform capabilities, partnerships and commercial opportunities.
Connect on LinkedIn →Connect with our team to discuss your customer-experience priorities and the operational challenges affecting your organisation.
Ready to take the first step towards unlocking opportunities, realizing goals, and embracing innovation? We're here and eager to connect.
