Thanks to QuickTest, you can load any channel using any number of interactions to spot any potential issues. Create load tests after major upgrades or simply to monitor production. Performing load testing ensures that your contact centre functions as designed during peak times.
For peace of mind and service assurance, schedule any test to run automatically and get the result sent to you, downtime is reduced and impact to CX is minimised
Have clear visibility of all changes in your Genesys environment, integrate with your CICD pipeline and package changes from one environment to the next.
Pretty good testing is easy to do (that’s partly why some people like to say ‘testing is dead’– they think testing isn’t needed as a special focus because they note that anyone can find at least some bugs some of the time). Excellent testing is quite hard to do.