One of the top airlines in the Asia Pacific region sought to enhance customer satisfaction and streamline their operations. With a large customer base, the airline needed a robust solution to efficiently manage and test their customer interactions across various channels.
The Solution – QuickTest
Electrolux Group had a very specific and important user case: They wanted to be able to test the interactions in relation to an unknown customer, so required the calls to originate from a phone number not previously known by their Customer Relationship Management platform (CRM) and this was not possible with their existing tool. In their quest to address these challenges, the company started exploring other options and were introduced to QuickTest
Results Achieved
- Identified and fixed potential failures through load testing, ensuring the platform could handle high call volumes
- Prevented costly downtime and brand damage by proactively resolving issues before launch
- Provided a subscription model with no setup costs, allowing the airline to test on their own terms
- Supported a successful go-live, ensuring the platform met all performance expectations
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