QuickTest
An enhanced automated testing platform focused on improving the optimal performance and success of your contact center.
About QuickTest
Designed by industry experts, QuickTest is made up of cloud-based solutions that allow users to move past the slow, error-prone, and expensive use of manual testing to the more affordable and automated testing process.
Thanks to this Automated Platform, you and your team will be able to identify and resolve potential problems before they even happen.
To ensure a flawless customer experience, organizations need comprehensive IVR testing tools that monitor production and identify issues fast, automates regression and functional testing, perform load testing, and update test cases when IVR design changes are made.
QuickTest does all of these, and more. It is easy to use and integrate with Artificial intelligence, quick to configure and provides accurate results at all times, has all the key languages supported, works with NLU and Voice BOT platforms, works with any IVR Platform and from any provider such as Genesys, Cisco, or NICE, and comes with a Statistical Language Modelling (SLM) testing for speech recognition.
QuickTest does all of these, and more. It is easy to use and integrate with Artificial intelligence, quick to configure and provides accurate results at all times, has all the key languages supported, works with NLU and Voice BOT platforms, works with any IVR Platform and from any provider such as Genesys, Cisco, or NICE, and comes with a Statistical Language Modelling (SLM) testing for speech recognition.
Why QuickTest?
- Easily set-up scheduled tests for proactive monitoring of the customer experience.
- Run load tests on your platform to ensure it performs under pressure.
- Test any channel Voice, Bot, Chat, Email, SMS, WhatsApp and API’s.
- Flexible licensing with unlimited concurrent testing capabilities
10X Faster Compared to Traditional Testing
Solutions
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Service Assurance and CX Monitoring
QuickTest helps you schedule any type of test case, ensuring that it runs automatically.
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Automated IVR Testing
QuickTest allows you to test the customer experience by performing comprehensive IVR testing.
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Load and Performance Testing
QuickTest is able to load the system for various channels and stress the system so that you know if the platform is working as you have designed.
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Virtual Agent
QuickTest is able to test the end-to-end experience including logging in as an agent and answering interactions, giving you complete validation of the entire customer journey.
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Multi Channel
QuickTest offers Voice and Digital channels such as Chat, Email, SMS, WhatsApp, etc..
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Latest Features in QuickTest
QuickTest helps you test anything to everything:
It could also act as an Agent and handle interactions to create end to end test.
NEW SERVICE - Agent Onsite Load Testing
For enterprise environments where real-world simulation matters, QuickTest now supports Agent Onsite Load Testing, a powerful way to validate both customer and agent experiences under load.
By installing lightweight local agents inside your contact center infrastructure (Genesys Cloud, Amazon Connect, or others), we simulate how real agents would log in, answer calls, and interact with systems. This ensures your platform performs flawlessly from both sides of the customer journey.
Why it matters:
- Test like your agents actually use it
- Validate hybrid or on-prem networks from inside
- Capture MOS and R-Factor scores from the agent’s end
- Reduce risk before go-live or during major changes
Introducing ChatBot Testing in QuickTest
We’ve added a new feature to streamline your ChatBot testing! Now, you can interact with your ChatBot and automatically generate scripts for automated and scheduled tests. Keep track of all interactions with a detailed history log.
In case of test failures, you can quickly run manual tests to identify and fix issues, ensuring top performance for your ChatBot.
Supported ChatBots:
- Google Dialogflow ES
- Google Dialogflow CX
- Amazon Lex
- Genesys Cloud ChatBot
QuickTest does all of these, and more. It is easy to use and integrate with Artificial intelligence, quick to configure and provides accurate results at all times, has all the key languages supported, works with NLU and Voice BOT platforms, works with any IVR Platform and from any provider such as Genesys, Cisco, or NICE, and comes with a Statistical Language Modelling (SLM) testing for speech recognition.
Proactive Monitoring for Genesys Flow Entry Points
QuickTest now offers Enhanced Proactive Monitoring. Start by scheduling real-time monitoring of Genesys Flow Entry Points. Set expected active call thresholds, and QuickTest will monitor and alert you if calls drop below the expected levels, initiating a test sprint to detect any failures. Stay ahead of issues and maintain seamless operations.
QuickTest does all of these, and more. It is easy to use and integrate with Artificial intelligence, quick to configure and provides accurate results at all times, has all the key languages supported, works with NLU and Voice BOT platforms, works with any IVR Platform and from any provider such as Genesys, Cisco, or NICE, and comes with a Statistical Language Modelling (SLM) testing for speech recognition.
Boost the Efficiency of Your QA Team
QuickTest helps you test anything to everything:
It could also act as an Agent and handle interactions to create end to end test.
QuickTest Pricing
Increase Team Efficiency and Productivity
Enhanced Reporting and Alerts
Enjoy enhanced reporting of all different types of testing done by this software. Alerts can be configured when tests fail.
Cloud Solution
Want to have your automated testing integrated in not time? Leverage our cloud Platform. Cloud enables provisioning of test servers on demand.
Multi-channel Support
Support for traditional voice, digital channels, such as Facebook, Email, Chat, SMS, WhatsApp and many more as well as customs channels such as Lithium
Customer Journey Tests
Our Auto Pilot starts a test with one channel to ensure that customer profiles are linked within contact database and to validate if your holistic view is correctly working.
Artificial Intelligence
Our AI helps you create more reliable automated tests, run more automated tests that matter, and most importantly, enjoy more accurate test results.
Customer to Agent
An end-to-end testing that simulates the real user scenario, as well as validates the system under test and its components for integration and data integrity.
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IVR DTMF
IVR NLU/ Speech
Voice Inbound
Chat
SMS
Whats-App
ChatBOT
Agent Handling
Coming Soon
Coming Soon
Coming Soon
Learn More
Discover how Quicktest's innovative automation platform can help you achieve your CX goals and delight your customers with unparalleled efficiency.
Discover how Quicktest’s innovative automation platform can help you achieve your CX goals and delight your customers with unparalleled efficiency.
Latest Resources
Why Retailers Need Proactive CX Testing Before Black Friday 2025
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Case Study – Leading Telecommunications Provider
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Customer Success Story – Health Insurance Provider
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Read MoreGITEX GLOBAL 2025 – 13th to 17th October
Experience Smarter CX Automation with CloudCX Join CloudCX.ai at GITEX Global 2025, where the world’s most innovative...
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Genesys Xperience Nashiville 2025
We’re thrilled to announce that CloudCX will be exhibiting at Genesys Xperience in Nashville, from Sept 8th to Sept...
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Genesys Xperience EMEA North – Amsterdam 2024
Thanks for stopping by our booth! We’re excited to show you how CloudCX can help revolutionize your contact center...
Read MoreExperience the Difference!
Reach out to discover how we can elevate your business
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Frequently Asked Questions
Are you a newbie or expert with questions about automated testing? Below are answers to some your likely questions.
