Why QuickTest is the ultimate solution for Contact Centre Testing and Optimization?
Before this article walks you through the benefits and advantages of choosing QuickTest, itmakes more sense to know more about it, what it does and its offerings. Doesn’t it?QuickTest is an enhanced automated testing platform focused on improving the optimalperformance and success of your contact centre. Designed by industry experts, it is made up ofcloud-based […]
Prioritizing Your Testing Efforts – What’s the best way to test when time is limited?
In today’s business landscape, providing a positive customer experience is crucial for success. Customers have more options than ever before, and a negative experience can quickly drive them to competitors. One of the most important tools for creating an exceptional customer experience is the contact centre. Unfortunately, poor contact centre testing can be costly to […]
Automation Testing Challenges and How to Overcome Them
It is important to automate your testing as an organization. However, there are bound to be certain challenges that come with automation testing. In this article, we will look at these challenges, and learn how to best solve them. Some automation testing challenges include: Overwhelming amounts of test results data. Dynamic test automation. Labor-intensive […]
How automation in testing can help organizations
Everyone from start-up businesses to large enterprises is prioritizing digitization for their operations. And in today’s world, swift and relentless product launches that do not compromise on features, user experience, and time is the end goal. Every business wants its website to be up and live 24/7, and test automation services are now very sort […]
How to pick the right balance between manual testing and test automation
Software testing is a very essential part of developing a successful software project. From integration testing to network testing, smoke testing to regression testing, there are a lot of test strategies out there. Besides there numerous different strategies, there is also the question of which is better between manual testing and automated testing. Here, we […]
Automated Testing Best Practices and Tips
For a software product launch to succeed, thorough testing has to be carried out. If a software doesn’t work as it should, the chances are that customers would not purchase or use that software. However, testing to spot bugs and defects can be expensive, boring, error-prone, and time consuming. Automated testing helps organizations and businesses […]
Benefits of Automated Testing in Contact Centre
With restructured technology and a widespread audience, contemporary day businesses are looking for ways to create a large impact on trade through unceasing modernized technology. A value of a minute is more than a minute when customers expect easy access and fast solutions. Moving forward in the automation era, companies are persistently augmenting their contact […]
Why proper testing is important for a good customer experience.
The increase in digitization and technology infuses almost every aspect of our up-to-date lives – be it personal or commercial. Modern day businesses are looking for ways to create a large impact on trade while delivering a high level of customer experience. This has made it imperative for the businesses to accept the importance of […]