About Us

Our Mission

At CloudCX, we want companies across different industries around the globe, to be able to deliver the great service and levels of support, alongside the best customer experience possible. We help our clients to achieve this by offering QuickTest to provide proactive monitoring of their IVR & digital channels and also 1CG to help reduce the time taken to implement and maintain Genesys applications.

Our Values

There are values and norms that guide us here at CloudCX. These values ensure that our beliefs as an organisation are upheld by our staff, clients, and partners. Adaptation and improvisation are a mainstay in our company. We are focused entirely on customer satisfaction. Our professionals and experts always work in unity and tandem. We ensure that every member of staff at CloudCX stays motivated to serve our clients. As an organization, we are always committed to social responsibility and corporate diversity. For more information on what we do, please email contact@cloudcx.ai.

Our Team

Sonal Garg

Founder and CEO

Brings over 18 years of experience in Contact Centre having associated with companies such as Vodafone, O2, Virgin etc.

Andrea Pollard


Brings over 20 years of IT experience, spending 7 of those years as IT Service Delivery Manager for a large UK Life Insurance company’s contact centre platform.

Valeria Riccio

Product Owner
Brings over a decade of expertise in project and team management, professional in the realm of digital solutions and specializing in end-to-end delivery.

Pankhuri Garg

Business Development Manager
Pankhuri has a degree in Business Management with Marketing. She has previously worked SmartFren, MyRepublic and Reliance Jio

Sukriti Sharma

Chief of Staff
Brings more than 2.5 years of expertise in the field of business management and strategy, collaborating closely with the management team to ensure team alignment and offer valuable support.

Sanjay Singh


Former CEO Zigya, Associated with Virgin, GEE, AIG.

Rakesh Vachher

Board Advisor
Rakesh brings extensive experience spanning over 25 years in executive leadership, technology management, and program management. He has a strong track record of successfully planning and executing strategies for  IT infrastructure, enterprise applications, software projects and technology management, delivering exceptional results in large multinational organizations like Dell, IBM and Barco.

Anshuman Ranjan

Anshuman is a seasoned technology leader and entrepreneur with 24+ years of experience, specializes in digital transformation and go to market strategy. With a rich background in B2B and B2C, MarTech, Media and Telecom, he’s contributed to renowned organizations like Ericsson, Airtel, Virgin Mobile and AT&T. Anshuman co-founded Pokeify, an influencer marketing and social media analytics platform. Additionally, he mentors early-stage startups, helping them to build technology for scale & success.

Saurabh Sehgal

Board Advisor
Saurabh brings 20+ years of consultancy and sales experience in Customer Experience and Technology domain. He has led sales effort and contributed to CX and tech transformation for global brands including BP, Microsoft, HP and Airbnb. As a board advisor for CloudCX, Saurabh’s focus is to scale the business and support our product and go-to-market strategy.