About Us

Our Mission

At CloudCX, we want companies across different industries around the globe, to be able to deliver the great service and levels of support, alongside the best customer experience possible. We help our clients to achieve this by offering QuickTest to provide proactive monitoring of their IVR & digital channels and also 1CG to help reduce the time taken to implement and maintain Genesys applications.

Our Values

There are values and norms that guide us here at CloudCX. These values ensure that our beliefs as an organisation are upheld by our staff, clients, and partners. Adaptation and improvisation are a mainstay in our company. We are focused entirely on customer satisfaction. Our professionals and experts always work in unity and tandem. We ensure that every member of staff at CloudCX stays motivated to serve our clients. As an organization, we are always committed to social responsibility and corporate diversity. For more information on what we do, please email contact@cloudcx.ai.

Our Team

Sonal Garg

Founder and CEO

Brings over 15 years of experience in Contact Centre having associated with companies such as Vodafone, O2, Virgin etc.

Andrea Pollard


Brings over 20 years of IT experience, spending 7 of those years as IT Service Delivery Manager for a large UK Life Insurance company’s contact centre platform.

Pankhuri Garg

Business Development Manager

Pankhuri has a degree in Business Management with Marketing. She has previously worked SmartFren, MyRepublic and Reliance Jio


Business Development


Brings with him over 15 years of sales experience across many sectors including SaaS and Cloud solutions.

Sanjay Singh


Former CEO Zigya, Associated with Virgin, GEE, AIG.