London, July 14th, 2025 CloudCX Ltd today announced its partnership with Five9, the intelligent CX platform provider. Through this collaboration, CloudCX will offer its flagship automated testing platform, QuickTest, to Five9 customers, helping enterprise contact centers accelerate testing cycles, catch issues earlier, and deliver more reliable customer experiences at scale.
The partnership combines CloudCX’s domain expertise in contact center automation with Five9’s cloud-native CX platform, enabling teams to move faster and mitigate risks during rollouts, migrations, and peak traffic periods. With QuickTest, QA and CX teams can simulate real-world interactions across IVR, chatbot, voice, SMS, and agent-side workflows across geographies, carriers, and platforms.
QuickTest is uniquely capable of simulating full customer and agent behavior including onsite agent testing helping enterprises validate production readiness across every interaction path. By reducing test cycle times and proactively detecting failures, it empowers teams to deliver seamless omnichannel journeys with confidence. With new GenAI-powered enhancements, QuickTest takes automation even further, making it faster and easier for teams to scale testing across complex CX journeys.
“We’re thrilled to be recognized as an Accredited ISV Partner by Five9,” said Sonal Garg, CEO & Founder of CloudCX. “This partnership reinforces our mission to eliminate the bottlenecks of manual testing and bring smarter automation to contact centers globally, so teams can innovate faster while delivering consistent customer experiences.”
“CloudCX brings powerful testing and governance capabilities to both the Five9 and CX ecosystem,” said Jessica Shea, ISV Partner Manager at Five9. “Their focus on automation and operational reliability aligns perfectly with the Five9’s mission to deliver intelligent, seamless customer experiences.
About CloudCX
CloudCX is transforming customer interactions through smart automation. The company empowers global businesses to test, monitor, and manage their contact center platforms with ease. Its flagship solution, QuickTest, helps organizations automate regression and load testing, simulate real agent behavior, and proactively validate voice and digital CX journeys across regions and channels. Learn more at www.cloudcx.ai.
