Manufacturing

Deliver Uninterrupted Customer Service Excellence with CloudCX

In today’s fast-paced manufacturing industry, your contact center is often the primary touchpoint for customers, handling everything from product inquiries to support issues. To manage seasonal peaks and demand spikes effectively, flexibility and scalability are essential.

The reliability of your contact center infrastructure is crucial, especially with staffing shortages putting extra pressure on operations. During peak demand, your call center’s performance must remain optimal to avoid costly downtime and customer dissatisfaction.

QuickTest, with its state-of-the-art automated testing technology and world-class technical expertise, takes the pressure off your operations team. We help you create a more agile development environment and ensure you achieve your customer service goals.

Highlights

Manage Peak Call Volumes Efficiently: Ensure service quality during high call volumes without interruptions.

Maintain Quality Assurance: Consistently deliver superior service through rigorous automated testing.

Empower Your Team with Advanced Technology: Leverage cutting-edge tools to enhance operational efficiency.

Proactive Monitoring: Identify and address potential issues before they affect customer experiences.

Use Cases and Features

Stable Service During Peak Times

Simulate high-demand scenarios to ensure your contact center remains stable and reliable under heavy load.

Rapid Feature Deployment

Meet customer demands quickly by deploying new features more frequently.

Comprehensive Customer Journey Testing

Validate customer experience across multiple channels including IVR, chat,SMS, Email, Whatsapp, Facebook etc.

Proactive Quality Assurance Monitoring

Quickly identify and resolve root causes of issues before customers notice.

Electrolux Enhances Customer Experience with QuickTest Automation

Automated Testing Ensures Seamless Service Across Multiple Channels

Electrolux, a global leader in household appliances, is committed to delivering exceptional customer service. To support this mission, Electrolux introduced diverse contact center support channels, including IVR, bots, email, and web messaging, through their advanced Customer Experience platform. However, they faced several limitations with their existing testing tool, prompting them to seek a more robust solution.

Electrolux chose QuickTest to overcome the challenges posed by their previous testing tool. QuickTest provided the extensive automated testing and continuous monitoring needed to ensure their customer interactions were seamless and reliable.

How QuickTest Helped Electrolux

Efficient Testing:

Automated 100 test suites across all channels, ensuring consistent and efficient testing

Significant Time Savings

Tested across all channels 3.5x faster than manual testing, saving 4 days in every sprint cycle.

Faster Time to Market:

Automated test script generation and CI/CD integration reduced deployment times significantly.

Rapid Migration

Migrated seamlessly from their previous tool to QuickTest in less than a month

Global Implementation:

Deployed in 11 countries, ensuring consistent customer experiences worldwide.

Discover Electrolux’s success story and dive into their journey with QuickTest

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