QuickTest Core Capabilities
- Automated Functional Testing: Validate IVR flows, voice/chat bot responses, and contactcenter interactions across all voice & digital channels.
- Regression Testing: Ensure system stability and accuracy after changes or deployments.
- GenAI-Powered Script Generation: With Gen AI inQuickTest, your tests are automatically generated for a wide variety of scenarios and conversation variations, eliminating the need for manual script writing. Allowing your teams to thoroughly test and validate your chat/ voice bot behavior with greater accuracy. It ensures even unpredictable interactions are covered, resulting in comprehensive and realistic testing of AI-powered customer journeys
- End-to-End Customer Journey Testing: Test interactions across all channels tovalidate the full customer experience.
- Browser Calling: A web-based phone UI inQuickTest that allows you to test your voice and IVR applications directly from your browser. Validate intent recognition, call routing, DTMF input and easily simulate a full customer interaction. This helps you automatically create test scripts from your interactions, eliminating the need to write them manually.
- Enhanced Proactive Monitoring (EPM): EPM brings continuous, intelligent oversight to your Genesys environment by monitoring both Flow and Trunk Entry Points in real time. Instead of waiting for users to report issues, EPM proactively detects irregularities the moment they happen and run test automatically.
- IVR Tree:QuickTest explores your IVR and generates a visual map of all possible call flows, menu options, and branches. From the visual map, you can understand complex IVR flows and effortlessly generate test scripts for any specific path or scenario, ensuring thorough coverage across all interactions.
- ChatBotTesting: Users can directly interact with their chatbot through a user-friendly browser interface. As the conversation takes place, QuickTest captures the entire conversation and automatically generate scripts for testing.
- Rapid Onboarding: Automatically create services, scripts, and scheduled sprints for NLU channels by uploading an Excel file. Once configured, users can easily update scripts and manage test schedules to ensure continuous and hands-free monitoring.
- Sprint Folder Testing:QuickTest supports folder-based testing, allowing users to organize multiple test scripts into Sprint Folders. These folders can be scheduled to run at flexible intervals – every few minutes, hourly, daily, or on a custom schedule. All scripts within the folder are executed automatically, enabling broad test coverage and significantly reducing manual effort.
Test Execution & Management
- Multi-Channel Support(single tool for all channels): Voice (inbound/outbound), Chat, Chatbot, Email, SMS, WhatsApp, Facebook, Web UI, API and many more.
- In-Country Number Testing(Toll/Toll-Free): Validate call connectivity and routing across different countries and regions.
- Performance & Load Testing: Simulate multiple concurrent interactions to assess system performance under load.
- Scheduled & On-Demand Tests: Run tests automatically or schedule them for continuous testing and monitoring.
- Unlimited Concurrent Tests: Execute thousands of simultaneous test scenarios tovalidate performance at scale.
- Data-Driven Testing:QuickTest supports dynamic script execution through data-driven files. By uploading a CSV with key-value pairs for expected responses, users can parameterize scripts and test multiple input-output scenarios without rewriting scripts enabling scalable and flexible testing. These data-driven files can also be stored and managed in a Git repository, making it easier to version control, collaborate, and integrate with CI/CD pipelines.
Monitoring & Reporting
- Real-Time Dashboards: View test results and KPIs in real-time.
- Voice Quality Metrics: Monitor MOS, jitter, latency, packet loss, etc.
- Error Tracking & Alerts:Identify failures based on set criterias like confidence, prompt recognition, time difference and be alterted immediately with test failure & success.
- Comprehensive Reports: Export tests, download call recordings, and reports for analysis and audits.
- Integration & API Support
- Pause Scheduled Tests: Temporarily halt scheduled test executions during maintenance windows, deployments, or downtime. Temporarily halt scheduled test executions during maintenance windows, deployments, or downtime.QuickTest also offers highly flexible scheduling options – you can set a range of dates to apply to a schedule and configure tests to run every 5 minutes, 10 minutes, 15 minutes, 30 minutes, hourly, weekly, monthly, annually, or even on a custom schedule where you select specific start and end dates.
- Immediate alerts & notifications: Get real-time alerts via Email, SMS, WhatsApp, and Webhooks on test success/failure or degraded performance.
User & Access Management
- Role-Based Access Control: Assign roles like Read,ReadRun, ReadRunWrite, and Admin with organization/sub-org level control.
- Multi-Tenant Architecture & Sub-Organization:QuickTest supports multi-tenancy through organizations and sub-organizations, allowing enterprises to manage access and usage across different business units or clients. Admins can create sub-organizations under a main organization, assign users to specific sub-orgs, and configure role-based access at that level.
Support & Usability
- 24×7 Support for Critical Issues: Dedicated support team and SLAs for rapid resolution.
- User-Friendly UI: Simple and intuitive interface for test setup and execution.
- Training & Documentation: Access to manuals, how-to videos, and onboarding resources.
Highly Agile & Adaptive
1. Highly Agile and Adaptable to Customer Needs: Rapid adjustments and improvements to suit customer-specific requirements.
