Benefits of Automated Testing in Contact Centre
For a software product launch to succeed, thorough testing has to be carried out. If a software doesn’t work as it should, the chances are that customers would not purchase or use that software.
However, testing to spot bugs and defects can be expensive, boring, error-prone, and time consuming. Automated testing helps organizations and businesses improve the quality of their software and make the most of their ever-limited testing resources. Automated testing tools also help teams carry out tests faster, improving the accuracy of their tests as a result, and freeing up QA engineers so they can concentrate more on tests that require unique human skills and manual attention.
For more successful software testing, there are tips that can be utilized. These tips will help any business or organization get the maximum return on its investment. Automated testing will shorten your development cycles, avoid cumbersome repetitive tasks and help improve software quality but how do you get started? These best practices are a successful foundation to start improving your software quality. They are:
Create automated tests that are resistant to changes in the UI
When you adopt unique names for your controls, your automated tests become resistant to UI changes, ensuring that they work without being changed. Doing this also prevents an automated testing tool from relying on location coordinates to spot the control, which breaks easily and is less stable.
Create good, quality test data
Quality and efficient test data can be very useful for data-driven testing. With good test data, it becomes easier to write automated tests. The sooner you create good-quality data, the easier it becomes to extend existing automated tests along with an application’s development.
Divide your automated testing efforts
More often than not, the development of different tests is based on the skill levels of the QA engineers. It is essential to identify the skills and experience of each of your team members and divide the automated testing methods according to their capabilities. Testing done by a team is more effective for finding defects and the right automated testing tool allows you to share your projects with several testers.
Choose the right automated testing tool
Choosing the adequate automated testing tool is imperative for effective automated testing. There are a lot of tools in the market, so it is important that you choose one that best suits your overall requirements.
Our recommendation
QuickTest is an enhanced automated testing software focused on improving the optimal performance and success of your contact center. Designed by industry experts, QuickTest is made up of cloud-based solutions that allow users to move past the slow, error-prone, and expensive use of manual testing to the more affordable and automated testing process. Thanks to this software, you and your team will be able to identify and resolve potential problems before they even happen.
Ready to take the first step towards unlocking opportunities, realizing goals, and embracing innovation? We're here and eager to connect.