Automated Testing Best Practices and Tips
For a software product launch to succeed, thorough testing has to be carried out. If a software doesn’t work as it should,...
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Benefits of Automated Testing in Contact Centre
With restructured technology and a widespread audience, contemporary day businesses are looking for ways to create a large...
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Why proper testing is important for a good customer experience.
The increase in digitization and technology infuses almost every aspect of our up-to-date lives – be it personal or...
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How OneCG’s One Track helped his European Telecom Giant bring everything back on track
A telecom company means extreme customer service. And customer service is all about contact centre infrastructure and...
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How we partnered a leading Infrastructure and Technology giant to reduce the time taken to establish Contact Centers by 70%
This European Giant with a turnover of 78 Billion Euros had a peculiar problem. Their work entailed that they increased their...
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6 Reasons You Need OneCG Today
Any Genesys user knows that the entire platform can come with its fair share of frustrations and complexities, making it hard...
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