How QuickTest is changing the face of Contact Centre Testing and Quality Assurance
With the changing age of customer expectations, the urge to deliver nothing short of perfection is high. To pace up,...
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Automation Testing Challenges and How to Overcome Them
It is important to automate your testing as an organization. However, there are bound to be certain challenges that come with...
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How automation in testing can help organizations
Everyone from start-up businesses to large enterprises is prioritizing digitization for their operations. And in today’s...
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How to pick the right balance between manual testing and test automation
Software testing is a very essential part of developing a successful software project. From integration testing to network...
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Automated Testing Best Practices and Tips
For a software product launch to succeed, thorough testing has to be carried out. If a software doesn’t work as it should,...
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Benefits of Automated Testing in Contact Centre
With restructured technology and a widespread audience, contemporary day businesses are looking for ways to create a large...
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Why proper testing is important for a good customer experience.
The increase in digitization and technology infuses almost every aspect of our up-to-date lives – be it personal or...
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How OneCG’s One Track helped his European Telecom Giant bring everything back on track
A telecom company means extreme customer service. And customer service is all about contact centre infrastructure and...
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How we partnered a leading Infrastructure and Technology giant to reduce the time taken to establish Contact Centers by 70%
This European Giant with a turnover of 78 Billion Euros had a peculiar problem. Their work entailed that they increased their...
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